Reference

Our Legal Terms for Your Account

Gol Bat operates under terms designed to keep your account clear and your data handled properly. Access to our lobby and wallet features depends on your local law and eligible regions in Bangladesh.

Account TermsPrivacy & DataWallet PolicyJurisdiction NoticeCookie Use
Gol Bat Our Legal Terms for Your Account
CONTACT LEGAL TEAM

Reach Us on Policy Questions

If you have a question about your account terms, a wallet transaction dispute, or a data request, our support team handles these directly. Bring your account ID and the relevant transaction reference when you write in — it speeds things up considerably.

Live Chat Open the chat widget from any page in the lobby. Available for account and policy queries during our standard support window.
Email Support Write to our support address for formal policy requests, data access queries, or wallet dispute documentation. We respond to policy emails within one business day.
Help Centre Our help centre covers account terms, wallet rules, and eligibility questions with step-by-step answers you can check before contacting the team.
DATA AND SECURITY

How We Handle Your Account Data

Your account security and data handling are not afterthoughts here. We apply standard encryption to all login sessions and wallet transactions, whether you are depositing via bKash on mobile or accessing live tables on desktop. Here is what we do and how to act on it.

Data Retention

We keep account and transaction records for as long as your account is active and for a defined period after closure, in line with applicable financial record requirements.

Cookie Policy

We use session cookies for login state and analytics cookies to understand lobby usage. You can manage cookie preferences from the settings panel in your account.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, change your password and contact support immediately.

Data Requests

You can request a copy of your account data or ask us to correct inaccurate records by contacting support with your account ID and a description of the request.

Common Questions About Our Terms

These are the questions we get most often about legal terms, account data, and eligibility. If yours is not here, our support team can help directly.

Access depends on your local law and eligible regions. We do not make legal determinations for individual users. Check whether online gaming is permitted where you are before opening an account.

Contact support with your account ID and a written data access request. We process these requests and respond within a reasonable timeframe under our data policy.

We retain transaction and account records for a defined period after closure as required by applicable financial rules, then delete personal data that is no longer needed.

Yes. Raise the dispute with our support team first, providing the transaction reference and amount. We coordinate with the relevant payment provider on your behalf where possible.

We update terms when our services change and notify active accounts via the contact method on file. Continuing to use the lobby after an update means you accept the revised terms.

Send a written query to our support email with your account ID and the nature of your request. Policy and privacy queries are handled separately from general account support.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.