Reference

Terms That Govern Your Gol Bat Account

These terms set out what you agree to when you open and use a Gol Bat account. Access to our lobby and wallet features depends on your local law and eligible regions — read this before you start.

Account eligibilityWallet & payment rulesDeposit and withdrawal conductAccount suspension termsJurisdiction notice
Gol Bat Terms That Govern Your Gol Bat Account
HOW WE OPERATE

How Gol Bat Handles Your Account

We keep your account data and wallet activity under strict access controls. Here is what that means in practice for your account security, data retention, and your right to request changes.

Account Security

Login is protected by OTP verification sent to your registered mobile number. We do not store your bKash, Nagad, or Rocket PIN — only the wallet number you register.

Data Retention

We retain transaction records and account activity logs for as long as your account is active and for a period after closure as required by our operating obligations.

Requesting Changes

To update your registered wallet number or request account data, contact support via live chat or email. Identity verification is required before any wallet change is processed.

Account Closure

You may close your account at any time by contacting support. Any remaining wallet balance is returned to your registered bKash, Nagad, or Rocket account after verification.

TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat widget from any page in your account. Our support team can clarify specific clauses and escalate formal disputes on your behalf.
Email Support Send a written query to our support address for a documented response. Useful when you need a record of the exchange for account or payment disputes.
Account Help Centre The Help Centre inside your account dashboard covers common terms questions — wallet matching, suspension reasons, and how to request account closure.

Common Questions About These Terms

If something in the terms is unclear, these answers cover the questions we hear most from account holders in Bangladesh.

You must meet the legal age requirement in your jurisdiction and access the platform only from regions where it is permitted under local law. Eligibility is your responsibility to confirm.

No. Deposits must come from a mobile wallet registered in your own name. Third-party funding is a breach of these terms and may result in your account being suspended pending review.

The updated terms take effect when published on this page. Continuing to use your account after that point means you accept the changes. You can close your account if you do not agree.

Contact support via live chat or email with your registered mobile number. We will verify your identity before releasing any account or transaction records to you.

Accounts may be suspended for third-party wallet use, suspected fraudulent activity, or access from a restricted region. Support will notify you and explain the review process.

Contact support to request closure. After identity verification, any remaining balance is returned to your registered Rocket, Nagad, or bKash wallet within the standard processing window.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.